Crisis24 - Your International Emergency Assistance
Beginning July 1, 2026, Crisis24 is Columbia University's third party emergency assistance provider.
Columbia University provides all travelers with 24/7 emergency support through Crisis24. Whether you're facing a medical emergency, security concern, or logistical challenge while traveling, Crisis24 connects you with worldwide assistance in three convenient ways: by phone, through their website, or via the Horizon App.
Additionally, the University uses the Crisis24 Travel Risk Ratings to fulfill the Travel and Activity Planning Policy for pre-departure travel requirements, such as pre-travel itinerary review and trip registration.
What is Crisis24?
Crisis24 is Columbia's third-party emergency assistance provider while travelers are on Columbia-related international. At a high level, services include:
- 24/7/365 medical assistance
- Guidance on pre-travel health issues
- Medical and dental referrals for urgent/emergent care
- Outpatient and inpatient hospitalization case management
- Outpatient case management
- Medical evacuation and repatriation
- Arrangement of mental/emotional health support
- 24/7 response and guidance on travel related issues:
- Provision of instructions to recover or replace documents
- Urgent message transmission to CU where possible
- Security evacuation and repatriation
- Security incident management (risk assessments and decision making support and coordination of security services)
- Realtime safety/security alerts via email and through the Horizon App
How to Contact Crisis24
Travelers should contact Crisis24 first for any assistance needed while they are on CU-related international travel.
To contact Crisis24 for assistance, please visit: Emergency Abroad
Crisis24 Risk Ratings
The University uses the Crisis24 Travel Risk Ratings to fulfill the Travel and Activity Planning Policy for pre-departure travel requirements, such as pre-travel itinerary review and trip registration.
The operating environment is benign, and there are only isolated threats to business and/or travel.
The operating environment is generally permissive, although there are a limited number of threats to business and/or travel that requires basic mitigation.
The operating environment is challenging, and there are serious threats to business and/or travel that requires some mitigation.
The operating environment is hostile, and there are significant threats to business, personal safety, and/or travel that require comprehensive mitigation and planning.
The operating environment is characterized by pervasive, direct threats to business personal safety, and/or travel that require strict risk management procedures.